help


You should be able to find answers to your questions here. However, if you can't, kindly check the FAQ page or contact us.

How to Shop

It is easy to shop at kiddosgear.com. Simply look for the item you want to buy and click the button Add to Cart. This will put the item into your Shopping Cart. Putting something in your Shopping Cart does not commit you to buying it. You can continue shopping and continue adding items into your Shopping Cart or just buy one item. When you finish shopping, click View Cart to look at items you have in Shopping Cart.

If you are happy with your selection, just click the Checkout button. If you are a returning customer, just key in your email address and password. This automatically retrieve your information. If you are a new customer, you will be prompted to register. Registration is simple and will not take more than 3 minutes. After registration, you may continue the checkout process. You will need to select your payment option here.

Click Next to proceed to shipping option and select the Delivery Service. The delivery charges are automatically calculated here. Click Next to proceed to view your order summary.

Confirm the details in the order summary and use the Back button if you need to change any order information. If you have a discount voucher, key in the code in the Discount Code box and press Update. If your order summary is correct, click Next for payment process.

If you are paying using credit card, click on the button "Click here to Pay" and this will redirect you to a secured website where you will enter your credit card details for payment.

If you are paying via direct bank-in, you will be presented with our account details and instructions on how to bank-in and notify us. (Use this option also for Maybank2U or HSBC transfers) Kindly click on the button "Click here to confirm your purchase" to complete the transaction.

An email (Orders Received) will be sent to your email account with the order details. We will proceed to process the order as soon as possible.

Note: If you experience difficulty in paying using credit card, kindly check if you have turned on "pop-up blocker" in your internet browser. Our system requires the pop-up blocker to be turned off. Check the FAQ page on how to turn off pop-up blocker.


Payment Options

kiddosgear.com offers a variety of payment options as below:

METHOD 1: CREDIT CARD

1. Online credit card payment via MOLPay (Visa or Mastercard). Please note that the name Netbder*KGE-kiddosgear will appear in your credit card statement and you will receive a notification email from MOLPay. The payment is processed by MOLPay Sdn. Bhd EC on behalf of kiddosgear.com.

METHOD 2: BANK-IN (*applicable for 2% off total purchase)

2. Offline bank-in (cash or cheque) and Maybank2U (Online Banking) 3rd Party Transfer, please find our bank account information below:

Bank: Maybank
Account No: 5629-0010-0862
Account Name: Kiddos Gear Enterprise

After bank-in, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it a copy of the bank-in slip or provide us the following details:

1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque

Please note that we will only process the order after the cheque is cleared or cash is deposited.


Online Shopping Security

When sensitive credit card details are passed through our website, the information will be automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level encryption commercially available). We accept online credit card payments using MOLPay (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. MOLPay also uses 3D secure where extra authentication from the bank is required. Please be informed that kiddosgear.com does not store any credit card information during an online credit card payment.


Shipping/Delivery Information

We currently deliver to whole of Malaysia including East Malaysia. For International deliveries, kindly contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a product invoice calculated with shipping cost.

For products labelled Stock:Available, we usually delivers in next 1 - 2 business days.

For products labelled Stock: Pre-order, please check with us first prior to confirmation of order. The delivery time may differ due to stock availablilty.

Note: kiddosgear.com reserves the right to refuse delivery to P O Box.


Managing Your Account

If you are a new customer, you will need to create an account first before you can buy from kiddosgear.com. Account creation should take no more than 3 minutes and it is quick and simple. You could complete your account creation before or after items are placed into shopping cart.

Once you have an account with us, you can view your orders, change your personal information and password. Delivery address will be automatically retrieved from your account when you buy from kiddosgear.com.


Product Search

You can search for any of our products using the "Store Search" function on the left of the page. Just type in the text you want to search and you will be presented with results matching your search criteria. Then just click on the links to view the results.


Return Policy

Goods sold are NOT RETURNABLE, EXCHANGEABLE OR REFUNDABLE.


Damaged Items

Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 3 days of receiving the product. We will issue you a Product Damage Confirmation Email. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.


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